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Quality Assurance, WFM & CX Transformation

17 Mar

Core Service

Core BPO Services
7 Min Read

Quality Assurance, WFM & CX Transformation

COPC-aligned Quality Assurance scorecards, Erlang-C Workforce Management (WFM), intraday adherence monitoring, and root-cause analytics...

#Quality Assurance #Workforce Management #WFM

Hélène Moreau

Director of Quality Governance & WFM

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