Careers & Open Roles

Deliver empathetic omnichannel voice, email, and live chat support in French for international enterprise brands.

Lead, coach, and manage daily KPIs (SLA, CSAT, FCR, AHT) for a dedicated multilingual customer experience pod.

Execute high-conversion B2B outbound prospecting, qualify enterprise decision-makers, and schedule executive appointments.

Troubleshoot and resolve Tier-1 and Tier-2 technical support tickets across cloud, SaaS, and enterprise IT environments.

Conduct omnichannel quality evaluations, lead calibration sessions, and drive continuous agent coaching and SLA excellence.

Manage intraday queue adherence, capacity forecasting, and multi-shift scheduling across 24/7 contact center operations.

Support DACH-region e-commerce and FinTech customers across Germany, Austria, and Switzerland via voice, email, and chat.

Assist international digital banking users with onboarding verification, card payments, and secure account inquiries.

Own strategic relationships with international BPO clients, lead Quarterly Business Reviews (QBRs), and drive account expansion.

Design and deliver onboarding bootcamps, soft-skills workshops, and product mastery programs for French-speaking pods.

Perform document verification, KYC/AML regulatory compliance checks, and high-accuracy back-office case processing.

Source, assess language proficiency, and recruit top-tier multilingual CX and BPO talent to fuel rapid operational growth.