German-Speaking Customer Care Specialist (B2/C1)

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NX-CX-107 Joining Bonus Official Position Dossier — Nexovia Global CX

German-Speaking Customer Care Specialist (B2/C1)

Support DACH-region e-commerce and FinTech customers across Germany, Austria, and Switzerland via voice, email, and chat.

Full-Time / Hybrid German B2/C1 DACH Market Tier New Cairo, Egypt ISO 27001 & COPC CX

Monthly Package EGP 26,000 - 36,000 / month

Open Vacancies 12 open seats

Delivery Hub New Cairo, Egypt

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Official Position Dossier — Nexovia Global CX

Position Dossier Summary

Complete operational, linguistic, and compensation specifications for this role

ISO 27001 & COPC CX NX-CX-107

01 // REF

Reference Code

NX-CX-107

02 // DEPT

Department

Global Customer Experience & BPO Operations

03 // LANG

Language Profile

German B2/C1

04 // MODE

Work Model

Full-Time / Hybrid

05 // HUB

Delivery Hub

New Cairo, Egypt

06 // COMP

Monthly Package

EGP 26,000 - 36,000 / month

07 // QUOTA

Open Vacancies

12 open seats

08 // STATUS

Hiring Status

Joining Bonus

Global Customer Experience & BPO Operations

Role Overview & Operational Mission

NX-CX-107 // MISSION

Support DACH-region e-commerce and FinTech customers across Germany, Austria, and Switzerland via voice, email, and chat. At Nexovia, you will operate from our Tier-1 delivery campus in (New Cairo, Egypt), supporting leading international enterprise brands across Europe, North America, and the Middle East.

We provide 100% paid onboarding at the Nexovia Academy, next-generation cloud contact center and AI copilot tools, and a merit-based fast-track promotion pathway.

01 // SCOPE OF WORK

Key Responsibilities & Day-to-Day Scope

06 TASKS

Deliver world-class omnichannel interactions (voice, email, live chat) aligned with client brand tone.
#01
Diagnose customer inquiries and achieve high First Contact Resolution (FCR) with speed and accuracy.
#02
Document all case notes, customer attributes, and escalation paths accurately inside the CRM.
#03
Partner with Pod Team Leaders and COPC Quality Auditors during coaching and calibration sessions.
#04
Consistently achieve individual and team CSAT, NPS, and productivity benchmarks.
#05
Participate in continuous product training and upskilling workshops.
#06

02 // CANDIDATE PROFILE

Requirements & Candidate Qualifications

06 CRITERIA

High fluency in the required language profile (German B2/C1) across both spoken and written communication.
#01
Exceptional active listening, empathy, and executive communication skills with international customers.
#02
Proficiency in modern omnichannel CRM platforms, ticketing workflows, and knowledge bases.
#03
Commitment to operational KPIs (SLA, CSAT, FCR, Quality Assurance) and collaborative pod culture.
#04
Flexibility to work under the (Full-Time / Hybrid) model while adhering to ISO 27001 and GDPR security standards.
#05
Bachelor's degree or relevant experience in customer experience, B2B sales, or technical support.
#06

Executive Compensation & Perks — Nexovia

Compensation & Executive Perks at Nexovia

We invest in our people with market-leading rewards and structured career growth from day one

Guaranteed from Day 1 06 VIP PERKS

PERK 01 // VIP

Market-Leading Salary & Bonuses

Competitive base package (EGP 26,000 - 36,000) plus monthly performance incentives.

PERK 02 // VIP

VIP Medical & Social Insurance

Comprehensive private healthcare coverage and full social insurance from day one.

PERK 03 // VIP

100% Paid Academy Onboarding

Structured, fully paid certification and soft-skills training at Nexovia Academy.

PERK 04 // VIP

Door-to-Hub Transportation

Air-conditioned shuttle lines across Greater Cairo & Giza or monthly commute allowance.

PERK 05 // VIP

Fast-Track Career Progression

Clear internal promotion paths to Team Leader, QA Auditor, WFM, or Corporate Trainer.

PERK 06 // VIP

Tier-1 International Campuses

Modern, ergonomic workspaces in New Cairo and Smart Village with vibrant team culture.

Apply Online for this Position — German-Speaking Customer Care Specialist (B2/C1)

Complete the application form below. Your profile and CV will be routed directly to our Talent Acquisition specialists.

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German-Speaking Customer Care Specialist (B2/C1)

German-Speaking Customer Care Specialist (B2/C1)

Position Dossier Summary

Role Overview & Operational Mission

Key Responsibilities & Day-to-Day Scope

Requirements & Candidate Qualifications

Compensation & Executive Perks at Nexovia

Market-Leading Salary & Bonuses

VIP Medical & Social Insurance

100% Paid Academy Onboarding

Door-to-Hub Transportation

Fast-Track Career Progression

Tier-1 International Campuses

Apply Online for this Position — German-Speaking Customer Care Specialist (B2/C1)

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