ISO 27001 and PCI-DSS governed customer support, 24/7 card freeze & fraud response, fast KYC/AML onboarding verification, and payment dispute operations for financial institutions.
Digital banks, payment gateways, BNPL platforms, and wealth-tech disruptors scale at lightning speed—but regulatory compliance and security cannot compromise. Operating inside biometric, PCI-DSS and ISO/IEC 27001 clean rooms, Nexovia’s Banking & FinTech Pods deliver sub-12-second fraud/card emergency response and 3.5-minute KYC/AML onboarding.
In digital banking and FinTech, trust is won in seconds: verifying a new account in under 4 minutes or answering a card security alert in 12 seconds defines brand credibility.
Claire Fontaine — Head of FinTech & Banking Compliance Pods
24/7 Card Emergency Desk, 3.5-Minute KYC/AML Onboarding & Chargeback Governance
When a customer suspects unauthorized card activity or faces a blocked wire transfer, every second counts. Our dedicated FinTech pods answer emergency security lines in under 12 seconds, verify customer identity via multi-factor biometrics, and clear KYC/KYB onboarding queues in 3.5 minutes with 99.8% regulatory audit accuracy.
6 Compliance Pillars of Nexovia’s Banking, FinTech & Neobank Pods
Every financial services and FinTech BPO deployment operates under six banking-grade controls:
- Under 12-second response SLA on 24/7 lost/stolen card freeze and fraud alert hotlines.
- 3.5-minute average turnaround on retail KYC and corporate KYB/AML document verification.
- 99.8% regulatory compliance score across AML, Politically Exposed Persons (PEP), and sanctions screening.
- End-to-end management of SEPA/SWIFT payment inquiries, chargebacks, and Visa/Mastercard disputes.
- Biometric access, paperless clean-room pods, and encrypted VDI aligned with ISO 27001 & PCI-DSS.
- Multilingual app support (FR, EN, AR, DE, ES) for neobanks, digital wallets, and BNPL platforms.
