24/7/365 multilingual reservation desks, GDS/OTA itinerary modifications, flight disruption rebooking, VIP loyalty concierge, and ancillary upselling for travel & hospitality brands.
In global aviation, Online Travel Agencies (OTAs), and luxury hospitality, travel disruptions happen across every time zone. Nexovia’s 24/7/365 Travel & Hospitality Pods combine GDS-certified ticketing specialists (Amadeus, Sabre, Travelport), sub-18-second IRROPS disruption rebooking, and five-star VIP guest concierge desks in 5 languages.
When a flight is delayed or a luxury itinerary changes at 2:00 AM, travelers remember the brand that answered in 15 seconds in their native language and solved the journey.
Camille Beaumont — VP of Travel, Aviation & Hospitality CX
GDS Itinerary Rebooking, IRROPS Flight Disruption Recovery & VIP Concierge Upselling
When weather or operational delays ground flights or alter hotel arrivals at 2:00 AM, stranded travelers need immediate native-language resolution. Our GDS-trained travel advisors answer disruption queues in under 18 seconds, reissue tickets, coordinate hotel/transfer vouchers, and generate a +26% lift in room upgrades and ancillary revenue.
6 Hospitality Pillars of Nexovia’s 24/7 Travel, Airline & OTA Pods
Every airline, OTA, hotel group, and luxury travel desk operates under six global hospitality standards:
- 24/7/365 follow-the-sun multilingual coverage in French, English, Arabic, German, and Spanish.
- Under 18-second response during IRROPS flight cancellations, schedule changes, and urgent rebookings.
- GDS-proficient specialists (Amadeus, Sabre, Galileo/Travelport) & hotel PMS integration (Opera, Mews).
- +26% ancillary revenue lift through cabin/room upgrades, lounge access, late checkout, and dining packages.
- Dedicated VIP loyalty & five-star concierge desk achieving a 97.9% verified guest CSAT score.
- Seamless B2B travel agent desk, refund/voucher processing, and EU261 passenger claims administration.
